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Frequently asked questions

Can I change my shipping address after ordering?

SHIPPING ADDRESS CHANGES 📦

Please double-check your shipping address before placing your order.

Once an order has been submitted, the shipping address cannot be changed or updated. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. While we cannot guarantee that changes can be made, we will do our best to assist you before your order is shipped.

By placing an order, you acknowledge and agree to this policy.

What happens if my package says delivered but I didn't receive it?

PACKAGE MARKED DELIVERED 📦

If your tracking information shows that your package was delivered, but you have not received it, please first check with anyone in your household, neighbors, or around your delivery area, including your mailbox, front door, porch, or other designated delivery locations.

Please also allow 24–48 hours, as packages can occasionally be marked as delivered before they are physically received.

If you still cannot locate your package after this time, please contact the shipping carrier directly and provide your tracking number to file a missing package claim.

Once tracking confirms that a package has been successfully delivered to the address provided at checkout, The Kylee Valentine Experience is not responsible for lost, stolen, or misplaced packages.

We are happy to provide any available tracking information to assist you, but customers are responsible for contacting the carrier regarding delivery issues.

Thank you for your understanding! 🩷

What is the return policy?

ALL SALES ARE FINAL 🩷

Thank you for shopping with The Kylee Valentine Experience!

Please note that ALL SALES ARE FINAL. Due to the nature of our products, we do not accept returns, exchanges, refunds, or cancellations once an order has been placed.

Please carefully review your order, including product selection, color/shade, size, and quantity, before completing your purchase.

By placing an order through our website, you acknowledge and agree to our All Sales Final Policy.

Thank you for understanding and supporting The Kylee Valentine Experience! 💕

When will I get my order?

PROCESSING & SHIPPING 🩷

Thank you for choosing The Kylee Valentine Experience! Please review our processing and shipping times before placing your order.

💅🏽 PRESS-ON NAILS

Each press-on nail set is handmade to order with care and attention to detail.

• Standard processing time: 1–2 weeks

• During peak order periods: 2–3 weeks

Please allow the full processing time before expecting your order to ship.

💋 LIP PRODUCTS

All lip products require 3–5 business days for processing before shipping.

🎀 PRE-ORDERS

Pre-order items have an estimated processing time of 2–4 weeks. Pre-order timelines may vary depending on product availability and supplier fulfillment.

📦 SHIPPING

Shipping time is separate from processing time and depends on the shipping method selected at checkout. Available shipping options may include Standard, Express, Air, or other available methods.

Once your order has been processed and shipped, you will receive tracking information when applicable.

Please keep these processing times in mind when placing your order, especially if you need your items by a specific date. We strongly recommend ordering in advance for birthdays, vacations, events, or other special occasions.

By placing an order, you acknowledge and agree to our processing and shipping timelines.

Thank you for your patience, understanding, and continued support of The Kylee Valentine Experience! 💕

What comes with the press on's?

All press on's come with a full prepping kit that includes alcohol pads, cuticle pusher, nail buffer, nail file, nail glue, nail adhesive tabs & an instruction card.

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